DRAFT
Support
Email: support@telonyte.com (billing/product).
Uptime target (DRAFT)
Monthly API uptime target: 99.9% (about 43 minutes allowed downtime/month), excluding planned maintenance announced ≥24h ahead and force majeure.
Service credits (DRAFT)
- 99.0% to 99.9%: 10% of that month’s B.R.A.I.N. fees
- 95.0% to 99.0%: 25%
- Below 95.0%: 50%
Credits apply to future invoices only; request within 30 days to support@telonyte.com with incident times.
Suspension
Non-payment: past_due → reminders day 0/3/7 → suspend after 10-day grace. Restore on payment. Per-tenant / per-bot only.